Return, Exchange & Cancellation Policy

At LUNI, we want you to love everything you receive! Please read our policy carefully before placing your order.

1. No Refund Policy

All sales are final. We do not offer refunds to the original payment method for change of mind, incorrect size or colour selection or personal preference.

However, eligible items may be exchanged or issued store credit, subject to the conditions outlined below.

This policy does not affect any consumer rights or remedies that cannot legally be excluded under applicable laws.

2. Order Cancellations

Cancellation requests must be submitted within 24 hours of order confirmation.

After the 24-hour window, cancellation requests may not be accepted as your order may already be in preparation or processing.

Once an order has been shipped or fulfilled, it cannot be cancelled.

To request a cancellation, please contact us through with your order number as soon as possible.

3. Exchanges & Store Credit

We accept exchange or refund as store credit requests within 7 days of receiving your order.

To be eligible, items must:

Be unused, unworn and in their original condition.
Be returned with their original packaging and any included accessories.
Be free from damage caused by use or improper handling.
Be approved by our team before being sent back.

Please contact us with your order number and the reason for your request.

Once your request is approved and we have received and inspected the item, we will arrange an eligible exchange or issue store credit.

Exchange Shipping Fees

Customers are responsible for the return shipping cost of sending the original item back to us.
Customers are also responsible for the shipping fee for sending the replacement item.
All shipping costs must be paid by the customer before the replacement item is shipped.
Original shipping fees are non-refundable.
Exchanges are subject to product availability.

Please note:

Store credit cannot be exchanged for cash or refunded to the original payment method, except where required by applicable law.
Items sent back without prior approval will not be accepted.

This policy does not apply to defective, damaged or incorrectly supplied items where a remedy is required by applicable law.

4. Customised & Personalised Items

Customised, personalised or special-order items are final sale and are not eligible for exchanges or store credit due to change of mind or personal preference.

Please double-check your selections and customisation details before placing your order.

This restriction does not apply to defective, damaged or incorrectly supplied items where a remedy is required by applicable law.

5. Pre-orders

Pre-order items are products that are not yet in stock or are scheduled to become available at a later date.

Full payment is collected at checkout.

Pre-order cancellation requests must be submitted within 24 hours of order confirmation. Once this period has passed, cancellation requests may not be accepted.

Once a pre-order has been fulfilled or shipped, it cannot be cancelled.

Please refer to the Exchanges & Store Credit section for eligible post-delivery requests.

6. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is defective, damaged or different from what you ordered, contact us as soon as possible.

Please include:

Your order number.
A description of the issue.
Clear photos or videos showing the item and the problem.

Our team will review the issue and work with you to find an appropriate solution, which may include a replacement, store credit or refund where required by applicable law.