Shipping Policy

At LUNI, we're excited to get your goodies ready for their next adventure! 🩵 Please take a moment to read our shipping information before placing your order.

1. Processing Time

Processing time refers to the time needed to prepare and pack your order before it is dispatched. It varies depending on the product:

Ready-to-Ship Items: Please allow approximately 2–5 business days for order processing.
Handmade Chalk Bags: Each chalk bag is prepared with care. Please allow approximately 1–3 weeks for preparation and dispatch.
Pre-order Items: Pre-order products require additional preparation time. Please allow approximately 4–6 weeks for delivery from the date of purchase.

Processing times are estimates and may vary depending on product availability and order volume.

2. Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are:

Hong Kong: Approximately 1 week.
International Orders: Approximately 1–2 weeks, depending on the destination.

Delivery times are estimates and may vary due to the destination, shipping carrier, customs processing and other unforeseen circumstances.

For handmade chalk bags and pre-order items, please take the additional preparation time into account when estimating your order's arrival.

3. Order Tracking

All orders come with a tracking number!

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

We recommend keeping an eye on your tracking updates so you can follow your package along the way.

Please note that tracking information may take a few business days to update after dispatch.

4. Shipping Address

Please double-check that your shipping address, contact number and other delivery information are complete and accurate before placing your order.

Once an order has been shipped, we are unable to modify the shipping address.

We strongly recommend using a residential address.

LUNI is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

5. Customs & Import Duties

All LUNI orders are shipped under our duty-free shipping arrangement. You should not be charged additional import duties on delivery under this arrangement.

If you encounter any unexpected customs charges, please contact us before making payment so we can look into the issue.

6. Delivery Delays & Lost Packages

While we do our best to ensure your order arrives on time, delivery times are ultimately handled by third-party shipping carriers.

Delays may occasionally occur due to customs inspections, weather conditions, public holidays or other circumstances beyond our control.

If your package appears to be delayed, please check your tracking information first. If you need further assistance, feel free to contact us.

If your tracking information shows that your package has been successfully delivered but you haven't received it, please check with your household, neighbours or local delivery carrier first. You can also reach out to us for assistance.

7. Failed Delivery & Reshipping

Please ensure that someone is available to receive your package when necessary.

If a package is returned to us due to an incorrect address, unsuccessful delivery attempts or failure to collect the parcel, additional shipping fees may apply for reshipment.

Customers will be responsible for the applicable return and reshipping costs where the failed delivery is due to information or circumstances within their control.